Question 1

How do I place an order on Soshara?

Accepted Answer

Browse your favorite categories, select the size and quantity, and click “Add to Cart”. Proceed to checkout, fill in your details, and complete the payment to confirm your order.

Question 2

Do I need an account to shop?

Accepted Answer

No, you can check out as a guest. However, creating an account helps you track your orders, save addresses, and manage returns more easily.

Question 3

How can I check product sizing?

Accepted Answer

Each product page includes a size chart. If you’re unsure, feel free to reach out at contact@soshara.com for help with sizing recommendations.

Question 4

Are the products on Soshara authentic?

Accepted Answer

Yes, all products listed on Soshara are 100% genuine and sourced directly from trusted designers and manufacturers.

Question 5

What are your delivery charges?

Accepted Answer

We offer free shipping on orders above ₹999. A standard shipping charge may apply for orders below this threshold.

Question 6

How long does delivery take?

Accepted Answer

We typically deliver orders within 3–7 business days depending on your location. You will receive a tracking link once the order is shipped.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we deliver only within India. For international delivery requests, please email us at contact@soshara.com.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major debit/credit cards, UPI, Net Banking, and wallet payments. COD (Cash on Delivery) is available on select pincodes.

Question 9

Is online payment secure on Soshara?

Accepted Answer

Absolutely. All transactions are secured using top-grade encryption and industry-standard payment gateways.

Question 10

What is your return policy?

Accepted Answer

You can return eligible items within 7 days of delivery. The product must be unused, with original tags and packaging intact.

Question 11

How do I initiate a return or exchange?

Accepted Answer

Log in to your account, go to “My Orders”, and select the return option. You can also email contact@soshara.com for help.

Question 12

Are there any items not eligible for return?

Accepted Answer

Yes, innerwear, socks, customized items, and sale items may not be eligible. Please check the product page for return eligibility.

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